If you are a U;Good? App user, this privacy notice applies to you. It explains what data we collect about you, what we do with it and what choices you have to control your data.
By using U;Good? you consent to these data practices.
This Privacy Notice describes how U;Good? (hereinafter also referred to as, “we,” and “us”) collect, use and process your information when you (“you,” “your”) download U;Good? through a relevant app store and sign up for a U;Good? account and other services through the app or online at https://Ugood.app/ (collectively, “Services”).
This Privacy Notice applies to your use of our Services and covers only information collected in connection with your access to and use of our Services. Please read this Privacy Notice carefully. By continuing to interact with our Services, you are consenting to the practices described in this Privacy Notice.
INFORMATION WE COLLECT ABOUT YOU
We respect your privacy and will only collect information reasonably necessary to make U;Good?’s products and services work better for you and for others. This describes what data we get about you.
We need to collect information about you to provide you with the Services or the support you request. Specifically, we collect the categories of personal information described below. Additionally, you can choose to voluntarily provide information to us.
Moods: The U;Good? App allows you and your contacts to “Check-In” and communicate your mood publicly and privately. A mood is a particular state of mind or feeling. Users that wish to communicate that they are in a “Good” mood will do so by choosing the color Green during “Check-In.” Users that wish to communicate that they are not in a good mood will do so by choosing the color Red during “Check-In.” Users that wish to communicate that they are neither in a good or bad mood, but just feeling “Ok” will do so by choosing the color Yellow during “Check-In.”
The choice of communicating your mood publicly or privately (within selected contacts or groups) is entirely yours.
Information You Provide to Access our Services
We use data you put into our systems when you use U;Good?, like information that may identify who you are and any other data you give us.
We collect information you provide when you apply, sign up for a U;Good? account, go through our identity or account verification process, authenticate into your account, perform check-ins, communicate with us or otherwise use our Services.
We collect the following categories of information about you when you use our Services, including:
- Identification Information.such as: Your name and phone number.
- Transaction Information.When you use our Services to make, accept, or request Check-ins, we collect information such as: when and where the transactions occur, the names of the transacting parties, a description of the transactions, and the devices and methods used to complete the transactions.
Information You Provide to Enhance Your Experience
We also use data you give us to make your experience with U;Good? better, like contacts you choose to upload to make it easier for you to exchange money with them.
You can choose to provide us with additional information to improve your user experience when using our Services:
- Contacts Information.If you choose to give us access to your phone contacts, we collect the telephone numbers of all your phone contacts to facilitate the entry of payment recipient information. You can update your settings to share your phone contacts with us at any time, although we will always need a recipient’s phone or email address to send a Check-in to them as requested by you.
- Check-Ins. We collect, but do not transmit without your authorization, the mood check-ins, represented by the colors Green (Good), Yellow (Ok) and Red (Bad).
HOW WE USE YOUR INFORMATION
We use your data to do things like make sure the Service is working, help you log in to your account, verify who you are, secure your data, fight fraud, follow the law, enforce our agreements, figure out what new products we can build, and market and tailor our products to you.
We may collect, use and share information about you for the following reasons:
Providing, Improving, and Developing our Services
- Determining whether the Services are available in your country;
- Providing you with the contact information to counseling services where you indicate by affirmative input that you desire someone to talk to or access to mental health assistance.
- Connecting you with people you already know;
- Providing, maintaining and improving our Services;
- Developing new products and services;
- Delivering the information and support you request through the use of our Services;
- Improving, personalizing and facilitating your use of our Services, content and applications;
- Measuring, tracking and analyzing trends and usage in connection with your use or the performance of our Services; and
- Protecting our Services and Maintaining a Trusted Environment
- Conducting investigations, complying with and enforcing any applicable laws, regulations, legal requirements, and industry standards, and responding to lawful requests for information from the government or to valid legal process;
- Debugging to identify and fix errors that impair how our Services function;
- Making sure you follow our Terms and Conditionsor other applicable agreements or policies;
- Investigating, detecting, preventing, recovering from, or reporting fraud, misrepresentations, security breaches or incidents, other potentially prohibited, malicious, or illegal activities, or to otherwise help protect your account
- Protecting your, our, or our other customers’ rights or property, or the security or integrity of our Services;
- Verifying or maintaining the quality and safety of our Services; and
- Verifying your identity, if necessary (e.g., through government-issued identification numbers).
WHEN AND WITH WHOM WE SHARE YOUR INFORMATION
We protect your privacy and identity and aim to only share your information as pertains to improving our services to you or if we need to share your information to comply with the law.
Safety and Compliance with Law
- If we believe that disclosure is reasonably necessary (i) to comply with any applicable law, regulation, legal process or governmental request; (ii) to establish, exercise or defend our legal rights; (iii) to enforce or comply with our General Termsor other applicable agreements or policies; (iv) to protect our users’ rights or property, or the security or integrity of our Services; (v) for an investigation of suspected or actual illegal activity; or (vi) to protect us, users of our Services or the public from harm, fraud, or potentially prohibited or illegal activities.
With Your Consent
- With your consent. For example:
- At your direction or as described at the time you agree to share;
- When you authorize a third party application or website to access your information.
Aggregated and Anonymized Information
- We also may share (within our group of companies or affiliates, or with service providers or other third parties) aggregated and anonymized information that does not specifically identify you or any individual user of our Services.
COOKIES AND OTHER SIMILAR AUTOMATED TECHNOLOGIES
Digital cookies and similar technologies help us make our services better to use by doing things like recognizing when you’ve signed in, analyzing how you use our services so we can make them more useful to you, giving you a more personalized experience, and making our ads to you work better.
When you interact with our online services, or open emails we send you, we obtain certain information using automated technologies, such as cookies, web server logs, web beacons, and other technologies. A “cookie” is a text file that websites send to a visitor’s computer or other internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser
Your browser can alert you when cookies are placed on your device, and how you can stop or disable them via your browser settings. Please note, however, that without cookies all of the features of our online services may not work properly. If you use a mobile device, you can manage how your device and browser share certain device data by changing the privacy and security settings on your mobile device. You can learn more about cookies and how to manage your preferences by visiting http://www.allaboutcookies.org.
HOW LONG WE KEEP YOUR INFORMATION
We keep your information as long as you keep using our products and services. After that, we keep it for as long as we need it to do things like fight fraud, resolve disputes with (or involving) you, follow the law, enforce our agreements and defend our rights in court.
We generally keep your information as long as reasonably necessary to provide you the Services or to comply with applicable law. However, even after you deactivate your account, we can retain copies of information about you and any transactions or Services in which you may have participated for a period of time that is consistent with applicable law, applicable statute of limitations or as we believe is reasonably necessary to comply with applicable law, regulation, legal process, or governmental request, to detect or prevent fraud, to collect fees owed, to resolve disputes, to address problems with our Services, to assist with investigations, to enforce our General Terms or other applicable agreements or policies, or to take any other actions consistent with applicable law.
You can see, change or fix information you gave us, ask us to deactivate your account, control your location information, or tell us to stop marketing to you by opting out.
If you live in California, you have additional rights, which we describe below.
You can access, change, or correct information that you have provided by logging into your U;Good? account at any time or by making a request to us using the contact details below. We will need to verify your identity before granting access or otherwise changing or correcting your information.
Deactivating Your Account
If you wish to deactivate your account, you can do so at any time by logging into your U;Good? account and visiting https://ugood.app/support.
If you would like to have your account closed permanently, please contact us at https://ugood.app/support.
Do Not Track
Certain web browsers allow you to instruct your browser to respond to Do Not Track (“DNT”) signals to website you visit, informing those sites that you do not want your online activities to be tracked. At this time, our websites are not designed to respond to DNT signals or similar mechanisms from browsers.
RIGHTS OF CALIFORNIA RESIDENTS
If you live in California, the following additional rights apply to you.
Right to Know
You may have the right to request, up to twice in a 12-month period, to see the following information about the personal information we have collected about you during the past 12 months:
- The categories and specific pieces of personal information we have collected about you;
- The categories of sources from which we collected the personal information;
- The business or commercial purpose for which we collected the personal information;
- The categories of third parties with whom we shared the personal information; and
- The categories of personal information about you that we disclosed for a business purpose, and the categories of third parties to whom we disclosed that information for a business purpose.
To request the specific pieces of personal information we have collected about you, see “How to exercise your rights” below. You may find all of the other information listed above in this Privacy Notice.
California law gives you the right to ask if we disclose your personal information to third parties for their direct marketing purposes (we do not disclose your personal information for others’ direct marketing purposes). It also gives you the right to ask if we sell your personal information to third parties (we do not sell your personal information and have not done so in the past), and if we did (which we don’t), you’d have the right to opt out of such sales.
Right of Deletion
You have the right to ask us to delete the personal information we have collected from you (subject to exceptions the law provides). Please note that you may no longer be able to use our Services if you delete your personal information.
Right of Non-Discrimination
You have the right to not be discriminated against if you exercise these privacy rights. We will not discriminate against you, deny, charge different prices for, or provide a different quality of goods or services if you choose to exercise these rights.
How to Exercise Your Rights
If you live in California and would like to send us a request to exercise one of your above rights, you may do so online at https://ugood.app or by contacting us as indicated in the “How to Contact Us” section below.
To help protect your privacy and maintain security, we take steps to verify your identity and will require you to be logged in to your U;Good? account before granting you access to your personal information or complying with your request.
You may designate an authorized agent to make a request on your behalf as permitted under law, though before we process that request, we will require that you provide the authorized agent written permission to do so and verify your identity directly with us.
To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request.
CHILDREN’S PERSONAL INFORMATION
If you are a kid under 13, please don’t use our services. If we collect your data and later learn you are a kid under 13, we will delete it.
Our Services are general audience services not directed at children under the age of 13. If we learn that any information we collect has been provided by a child under the age of 13, we will promptly delete that information.
HOW WE SECURE INFORMATION
We do a lot to keep your data safe. While we think we have strong defenses in place, no one can ever guarantee that hackers won’t be able to break into our sites or steal your data while it is stored or flowing from you to us or vice versa.
We take reasonable measures, including administrative, technical, and physical safeguards, to protect your information from loss, theft, and misuse, and unauthorized access, disclosure, alteration, and destruction. Nevertheless, the internet is not a 100% secure environment, and we cannot guarantee absolute security of the transmission or storage of your information. We hold information about you both at our own premises and with the assistance of third-party service providers.
For more information about our security practices, please visit https://ugood.app/security.
STORAGE AND PROCESSING
We operate in many countries, and we (or our service providers) may move your data and process it outside the country where you live.
We may, and we may use third-party service providers to, process and store your information in the United States, Canada, Japan, the European Union, and other countries.
CHANGES TO THIS PRIVACY NOTICE
We can change this privacy notice. When the changes impact your rights or how we use your data in important ways, we’ll tell you first by email (if you’ve given us your email address).
We may amend this Privacy Notice from time to time by posting a revised version and updating the “Effective Date” above. The revised version will be effective on the “Effective Date” listed. We will provide you with reasonable prior notice of material changes in how we use your information, including by email, if you have provided one. If you disagree with these changes, you may cancel your account at any time. If you keep using our Services, you consent to any amendment of this Privacy Notice.
HOW TO CONTACT US
You can contact our privacy team with any questions or concerns at the address below.
Please contact our privacy team with any questions or concerns regarding this Privacy Notice: Privacy@ugood.app
If you have any questions or concerns regarding our privacy notice, or if you believe our privacy notice or applicable laws relating to the protection of your personal information have not been respected, you may file a complaint with our privacy team listed above. We will respond to let you know when you can expect a further response. We may request additional details from you regarding your concerns and may need to engage or consult with other parties in order to investigate and address your issue. We may keep records of your request and any resolution.